Refund Policy

1. Eligibility

A refund may be requested when:

• You completed the purchased remote service and the expected scope was performed.
• The service produced no meaningful improvement for the issue or optimization goal that was agreed for the session, or we were unable to resolve the agreed issue after reasonable follow-up troubleshooting.
• You submit the request within 7 days of the original session date.

2. How to Request a Refund

Open a ticket in the official Discord server and provide your Shopify order confirmation or receipt together with a short explanation of the problem. We may ask for reasonable information needed to review what occurred during the session.

3. Follow-Up Troubleshooting

When a remaining issue appears reasonably fixable, we may offer a follow-up session before finalizing the refund request. You are not required to accept unsafe or out-of-scope changes.

4. Situations Outside the Guarantee

• The problem is caused by hardware damage or failure requiring physical repair or replacement.
• Performance changed after the session because of later Windows/driver updates, new software, malware, hardware changes or settings changed after the service.
• The requested result depends on hardware capabilities that software optimization cannot provide.
• You do not attend the scheduled session. In that case, rescheduling can be offered instead.
• The request concerns work that was not included in the purchased service.

5. Refund Processing

Approved refunds are returned through the payment method and checkout provider used for the Shopify order. Processing time depends on the payment provider and your bank and can take several business days after the refund is issued.

6. Mandatory Rights

This policy does not limit any refund, withdrawal or consumer rights that cannot legally be excluded under applicable law.

7. Contact

For a refund request or question, open a ticket through the official Discord server.