Refund Policy

1. Our Commitment

Every session comes with a 100% satisfaction guarantee. Before we close a session, we will confirm with you that your PC performance has improved. The session is not over until you are satisfied with the result.

2. Eligibility for a Refund

You are eligible for a full refund if:

• You have completed a session with us and your PC shows no measurable improvement in performance.
• We were unable to resolve the issue despite attempting a follow-up session.
• You request the refund within 7 days of your original session date.

3. How to Request a Refund

To request a refund, open a ticket on our Discord server and provide:

• Your Stripe payment confirmation or receipt
• A brief description of the issue and why you are not satisfied

We will respond within 24 hours. If a refund is approved, it will be processed via Stripe and may take 5–10 business days to appear on your statement depending on your bank.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

• You confirmed satisfaction at the end of the session and later changed your mind for reasons unrelated to the service performed.
• Performance degradation occurred due to subsequent Windows updates, hardware failures, or changes you made to your system after the session.
• You were unavailable to attend the session after payment (no-show). In this case, a rescheduled session will be offered.
• Your PC hardware is damaged, failing, or requires physical repair beyond software optimization.

5. Follow-Up Sessions

Before a refund is issued, we will always offer a free follow-up session to attempt to resolve any remaining issues. We take pride in our work and will make every effort to leave you satisfied before proceeding to a refund.

6. Contact

For refund requests or questions about this policy, contact us via email or Discord:

Discord

Open a Refund Ticket